Privacy Policy

Effective Date: 23-05-2025

Drop Shadow Service is careful about your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our Drop Shadow Service website. 

By using our site, you agree to the practices described in this policy.

1. Information We Collect

We only collect the information necessary to deliver and improve our services. This may include:

Personal Details: Name, email address, phone number, and company name only if voluntarily provided. 

Project Files: Images and instructions related to your editing needs.

Payment Information: Handled securely through trusted third-party payment processors. We do not store your full payment details.

Usage Data: IP address, browser type, time spent on site, and pages visited. It’s collected anonymously for analytics purposes.

2. How We Use Your Information

Your data is used solely to:

– Process and complete your orders

– Communicate with you about your projects or inquiries.

– Improve the quality of our services and website.

– Offer support and customer service.

– Send occasional updates or offers, only if you opt in.

We do not sell, rent, or share your personal information with third parties for marketing purposes. 

3. How We Protect Your Information

Security is a top priority. Here’s how we keep your data safe:

– Secure File Transfers: Files are transferred via encrypted protocols – TLS, SSL, FTP.

– Password-Protected Systems: Only authorized team members have access to your data.

– HTTPS Website Encryption: Our entire site uses SSL to ensure a secure browsing experience.

– No Sharing Without Permission: Your images and data are strictly confidential and never used publicly without your explicit consent.

4. Cookies & Tracking

We use cookies to enhance your experience, track site performance, and understand visitor behavior. These cookies do not collect personal data unless you voluntarily provide it.

You can disable cookies in your browser settings at any time.

5. Third-Party Services

We may use trusted tools like Google Analytics, PayPal, or Payoneer. These platforms have their own privacy practices and we encourage you to review their policies. We ensure all integrations are secure and industry-standard.

6. Your Rights

You have full control over your data. You can:

– Request access to the personal data we hold about you

– Ask us to delete your account or order files.

– Opt out of promotional emails at any time.

– Update or correct inaccurate personal information

To make any request, simply contact us from the Contact Page.

7. Data Retention

We retain your images and related data for 30 days after order completion unless you request earlier deletion. After this period, your files are permanently removed from our servers for security.

8. Children’s Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect data from children. If we discover such information has been submitted, it will be deleted immediately.

9. Policy Updates

We may occasionally update this policy to reflect changes in our services or legal obligations. All updates will be posted here, and the effective date will be revised accordingly.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out to us. You can contact us from the contact page. We are located at: 

United States

1291 Church Street Brooklyn, NY 11227

&

United Kingdom

81 Bootham Terrace RATHO STATION EH28 7PA